Frequently Asked Questions
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Click here to view Your Account. You may access Your Account from the link at the top left of our site. You will be prompted to sign in with the email address and password that you used to create your account.

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If you forgot your password, click here to retrieve it.

You can retrieve your password anytime by clicking on the Sign In link at the top left of our site.

Once on that page, click on the Forgot your password? link inside the Returning Customers box.

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Click here to change the email or password that you use for logging into your account.

Click here to change the address that you have registered with us.

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Standard Pinata Orders

Orders for standard pinatas received before noon ship same day. If received after noon, on a holiday or weekend, they will ship on the next business day.

Custom Pinata Orders

Orders for custom pinatas (these include signature, personalized, celebrity, motor and animal pinatas) have to be manufactured after order is processed. Please check our Shipping page for delivery times depending on time zone.

Check Order Status

To check if your order has shipped, click here to view Your Orders. This will show the status of your orders, which may be pending, processing or shipped.

You may also click on an order number to track your order. See next answer for more information on tracking orders.

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Click Here to View Your Orders.

Click on an order number to view details for that order.

Find the tracking number at the bottom of the order information, below Payment Method. Clicking on the tracking number will take you to the carrier's website and will show tracking information for your order.

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Click here to view shipping policies, freight charges and delivery times.

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If you wish to return a product you must send your claim to webrep@pinatas.com within 3 business days after receipt of your order. Refund not applicable if claim is not sent during this time period.

A traceable shipping method must be used for returning merchandise.

15% restocking fee for returned merchandise, (25% during Halloween season).

No refunds on freight charges.

Custom pinatas may not be returned.

Please click here for all Return Policies and return address.

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All information you provide us with is treated as confidential and is not sold or shared with any other business. We at Pinatas.com know you value your privacy and we respect and honor it.

GeoTrust SSL Certificate

Pinatas.com is secured by a QuickSSL certificate provided by GeoTrust. This is a 128-bit SSL certificate, which is the highest level of encryption or security possible. You can rest assured that communications between your browser and our site's web servers are private and secure.

Throughout the checkout process you will see the https prefix in the page URL. This means that your transaction is completely secure and there's no risk of your payment information from being stolen.

For more information on our SSL certificate, please click on the GeoTrust icon at the bottom of the page.

As an extra security measure, your credit card information is deleted from our database as soon as your order is processed.

Authorize.net Secure Payment Gateway

We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card transactions for our customers. This company adheres to strict industry standards for payment processing, including:

128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.

Industry leading encryption hardware and software methods and security protocols to protect customer information.

Compliance with the Payment Card Industry (PCI) Data Security Standard.

For more information on our Secure Payment Gateway, please click on the Authorize.net Seal at the bottom of the page.

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All designs on this site are property of Pinatas.com. All pinatas are individually hand made by artisans in Mexico or the US, and therefore, there are slight variations from one pinata to another.

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Send Us an Email

Please email us directly at webrep@pinatas.com. We answer emails within 48 business hours.

Call Us

  • Toll free 1-888-315-2524
  • Monday through Friday from 8 am to 5 pm MST.
  • After hours calls are routed to our voice mail. Please leave a message and your call will be replied to the next business day.

  • Contact Us by Mail

    Pinatas.com
    9701 Pan American Drive
    Suite 100
    El Paso, TX 79927

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    To fill your pinata follow the instructions below:

    1. All pinatas come with a round sticker that reads TO OPEN PRESS HERE. Gently press down on this spot through the tissue paper. This spot will usually give to gentle pressure.

    2. If you have any trouble opening the tab, cut a U-shaped opening on this spot using a cutter or scissors.

    3. Lift the lid towards you and fill the opening with candy and party favors.

    You may add pinata fillers to your order from the Recommended Items list in the details page of the pinata that you have selected.

    Click here to view an animated step by step guide on how to fill your pinata.

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    1. Make sure you have a rope, a place from where to hang the pinata (a tree branch, a basketball hoop, or two adults holding rope from both ends), pinata fillers, a buster stick and a blindfold. Find these accessories in the Recommended Items list on the details page of the pinata that you have selected.

    2. Fill the pinata with the goodies before guests arrive at the party.

    3. Hang the pinata from the designated place.

    4. Organize the kids in a line, starting with the smallest one to the tallest one.

    5. Blindfold first player, spin him/her around a few times, provide with the buster stick and direct to where the pinata is.

    6. While a child is hitting the pinata all other children must be kept at least 15' away from the hitter. When the pinata breaks open, take buster stick away from hitter before allowing other children to grab the goodies.

    7. Allow each child to hit the pinata at least a couple of times before you move on to the next child.

    8. To make the game even more fun, swing the pinata up and down, and tell guests to misdirect the hitter (eg. if the pinata is down, tell hitter the pinata is up).

    Click here for an animated step by step guide on how to play the pinata game.

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    If you are a retailer and would like to buy pinatas wholesale, click here for instructions on how to join our Wholesale Program.

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    Pinatas.com offers a cost-effective way to reach our visitors. Our typical visitor to our site is female, between 20-45 years old, lives in US, and has one or more children. She is on our site shopping for party supplies for her child's birthday party or any other special occasion.

    Pinatas.com and it's family of 90 sites currently get about 200,000 unique visitors per month, and between 12,000,000- 24,000,000 page views per month. If your target market is mothers, then our advertising should prove to be a good value for you!

    Our basic advertising package includes a 144 x 52 image banner placed on our left navigation menu below the fold. This left navigation menu is visible on most of our page views throughout our site. We may rotate your ad with other advertisers. The cost for the ad is $195 per month, and the minimum commitment is three months, paid in advance. We can have your advertisement banner up within two working days of receiving your banner and payment. Payment can be made through Paypal or by credit card.

    We also have other party-supply-oriented sites throughout internet which generate more unique visitors and we offer similar cost-effective banners on them as well. Email if you are interested in learning about more advertising opportunities on how to target our demographic. We reserve the right to not accept advertisements per our judgment.

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