Orders for standard pinatas received before noon ship same day. If received after noon, on a holiday or weekend, they will ship on the next business day.
Orders for custom pinatas (these include signature, personalized, celebrity, motor and animal pinatas) have to be manufactured after order is processed. Please check our Shipping page for delivery times depending on time zone.
To check if your order has shipped, click here to go to My Account page. There's also a link at the top left of our site to that page.
On My Account page click on View My Order History/Status to view all your orders. Select from the dropdown to show only Shipped orders, and then click Search.
You may also click on an order number to track your order. See next answer for more information on tracking orders.
Direct link to this Question:
Click here to access the My Account page. There's also a link at the top left of our site to that page.
Once on that page, click on View My Order History/Status. This will show you all orders that you have placed at Pinatas.com.
Click on an order number to view details for that order.
On the order details page, you will see the tracking number at the bottom of the order information. Clicking on the tracking number will take you to the carrier's website. If your tracking number is not automatically populated there, copy it from the order details page and paste it on the carrier's site.
If you forgot your password, click here to retrieve it.
You can retrieve your password anytime by clicking on the Create Account / Sign In link at the top left of our site.
Once on that page, click on the Forgot your password? link inside the Returning Customers box.
Click the My Account link at the top right hand side of our site to edit your account information.
It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!
If you wish to return a product you must send your claim towithin 5 days after receipt of your order. Refund not applicable if claim is not sent during this time period.
All information you provide us with is treated as confidential and is not sold or shared with any other business. We at Pinatas.com know you value your privacy and we respect and honor it.
GeoTrust SSL Certificate Pinatas.com is secured by a QuickSSL certificate provided by GeoTrust. This is a 128-bit SSL certificate, which is the highest level of encryption or security possible. You can rest assured that communications between your browser and our site's web servers are private and secure.
Throughout the checkout process you will see a locked padlock icon appear at the bottom right of your browser window. This means your transaction is completely secure and there's no risk of your payment information being stolen.
For more information on our SSL certificate, please click on the GeoTrust icon at the bottom of our left navigation menu.
As an extra security measure, your credit card information is deleted from our database as soon as your order is shipped.
Authorize.net Secure Payment Gateway We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card transactions for our customers.This company adheres to strict industry standards for payment processing, including:
All designs on this site are property of Pinatas.com. From time to time it is necessary to substitute colors of pinatas as shown on these pages. All pinatas are individually hand made by artisans in Mexico, and, therefore, there are slight variations from one pinata to another.
If you must have your pinata EXACTLY of the same color as shown on site, please let us know on the "comments" section of order form during checkout.
To contact us please click here or if you prefer email us directly at
We answer emails within 48 business hours.
If you want to get a hold of the management please email
Monday through Friday from 9 am to 5.30 pm MST.
After hours calls are routed to our voice mail. Please leave a message and your call will be replied to the next business day.
9701 Pan American Dr.
El Paso, TX 7992
Pinatas.com is the Consumer Division of Aztec Imports, Inc.
Aztec Imports, Inc. has sold millions of pinatas over the past 20 years. If you are a retailer and would like to buy pinatas wholesale, please click here and you will be taken to the Aztec Imports wholesale site.
Please note that to buy wholesale pinatas you need to have a Retailer's Sales Tax Certificate.
Pinatas.com offers a cost-effective way to reach our visitors. Our typical visitor to our site is female, between 20-45 years old, lives in US, and has one or more children. She is on our site shopping for party supplies for her child’s birthday party or any other special ocassion.
Pinatas.com and it's family of 90 sites currently get about 200,000 unique visitors per month, and between 12,000,000- 24,000,000 page views per month. If your target market is mothers, then our advertising should prove to be a good value for you!
Our basic advertising package includes a 144 x 52 image banner placed on our left navigation menu below the fold. This left navigation menu is visible on most of our page views throughout our site. We may rotate your ad with other advertisers. The cost for the ad is $195 per month, and the minimum commitment is three months, paid in advance. We can have your advertisement banner up within two working days of receiving your banner and payment. Payment can be made through Paypal or by credit card.
We also have other party-supply-oriented sites throughout internet which generate more unique visitors and we offer similar cost-effective banners on them as well. Email if you’re interested in learning about more advertising opportunities on how to target our demographic. We reserve the right to not accept advertisements per our judgment.