Frequently Asked Questions
Is my transaction secure?
Enjoy shopping at Pinatas.com knowing that our transactions are secured by a Premium Geotrust SSL certificate with the highest level of encryption, a payment gateway that adheres to strict industry standards for payment processing, and a system that deletes your credit card information from our database once your order is shipped.
Click here to read more about our Security and Privacy Policies
Can I place my order over the phone?
Sure. You can call in your order to 915-858-2287, x22 from Monday thru Friday between 8:30 am to 5:30 pm MST. Our webrep will give you the total amount and delivery date for your order.
Do pinatas come filled?
No, but filling a pinata is very easy! Just open tab at the top and fill with candy and toys.
Click here for complete instructions on how to fill our pinatas
Click here to order pinata fillers
How large are pinatas? How much candy fits in a pinata?
Pinata dimensions are given in the product's page in the information section to the right of the image.
Approximately pinatas that measure from 16 to 28 in. tall will need a 2lb Pinata Filler. A 2lb Pinata Filler includes around 100 pieces of candy or toys and will be enough for 8 kids.
Pinatas up to 34 in. tall will require a 3lb Pinata Filler, which comes with 130 to 150 pieces of candy/toys and will be enough for around 15 kids.
Please click here to view our Pinatas Size Chart for more information
Does Pinatas.com offer pinatas on licensed themes?
Yes, we offer pinatas on kids most popular party themes, including licensed ones.
Please visit our TV/Movie Pinatas section to view our pinatas on licensed themes. Also, browse our Kids Party Supply section for other party supplies on licensed characters.
We also offer licensed NBA and College Football pinatas, decorated with each team's logo.
Match Your Party Theme Pinatas
If you still can't find a pinata on your party theme, visit our Match Your Party Theme section. This section displays mylar balloons on the most popular party themes, customizable pinatas and easy instructions for customizing your pinata.
Can I order a custom made pinata?
Yes, we can make a pinata on any shape! To have your pinata custom made you must fill a form to provide us with a detailed description of the pinata that you want custom-made, your shipping information and the date of the party.
Click here to fill our Custom Pinatas Form
You will also need to provide us with a picture or photo that will show the shape and decoration of the pinata. Please send us a picture or photo to esther@pinatas.com or fax it to (915) 860-7101. We will send you a quote for your custom made pinata within 24 hours after receiving your filled out form.
Is the item that I want in stock?
If an item is out of stock the system won't let you add it to your cart and a warning will appear on the page, which reads: "Sorry, this item is currently out of stock."
Please check for availability at a later date.
How long does delivery take?
Delivery times depend on the shipping method you select. You can choose from 3 shipping methods:
- Ground shipping: Allow 8-10 business days to receive your order.
Normally, it will arrive earlier, but make better to play it safe.
- 2-Day: 3 days in total, due to the fact that order processing may take up to 24 hours.
- 1-Day: 2 days in total, due to the fact that order processing may take up to 24 hours.
All orders received on business days (i.e. Monday through Friday) are shipped within 24 hours after they are received. Orders received on weekends or holidays will be shipped the next business day. Please note that day in which order is shipped is not considered a day in transit.
Click here for all Shipping Terms and complete Delivery Information
Will I get reimbursed if I'm not satisfied with my order?
If for any reason you are not completely satisfied with your order you must send your claim to webrep@pinatas.com within 5 days after receipt of your order. You may be credited for damaged merchandise, shortages or late deliveries. No refunds on freight charges.
Click here for all Return Policies
How do you fill pinatas?
1.Our pinatas come with an opening or tab at the top that opens when you press gently on it. Use a cutter or scissors if you are not able to open it just by pressing on it.
2. Lift the lid towards you and fill the opening with candy and toys.
Click here for animated instructions on how to fill your pinata
How do you play the traditional pinata game?
Materials that you need to play this game are a pinata, a long rope, a buster stick, a blindfold, and a strong beam or tree branch to hang your pinata from.
Instructions:
1. If you have already filled your pinata, tie the rope from the loop found at the top of the pinata.
2. Pass the rope over the branch or beam, leaving the pinata hanging from one end.
3. An adult must hold the other end to swing the pinata up and down.
4. Have kids make a line. KIDS MUST BE AT LEAST 15 FT AWAY FROM THE PINATA.
5. Blindfold the first kid and give her/him the buster bat. Each child will have several chances to hit the pinata.
6. After the first child has hit the pinata a few times the next child will be blindfolded and given the bat.
7. All kids must beat the pinata one by one, starting over with the first child in line if the pinata does not break open after the last kid has hit it.
8. When the pinata breaks open, kids must run and pick the candy and toys that have come out of the pinata. It is recommended to give out loot bags so children can fill with toys and candy from the pinata.
Click here for animated instructions on how to play the pinata party game
How do you play the pull ribbon pinata game?
Materials that you need to play the pull pinata game are: a rope and a strong beam or tree branch to hang your pinata from.
Instructions:1. If you have already filled your pinata, tie the rope from the loop found at the top of the pinata.
2. Tie the other end of the rope to the branch or beam.
3. Pull pinatas come with 20 to 30 ribbons hanging from the bottom and a secret trap door at the bottom. Just one of the ribbons is attached to the trap door and will open it when pulled.
4. Have each kid pull a string one by one or all at the same time. When the “lucky” ribbon is pulled, all the goodies will be spilled out!
5. Let kids pick up the goodies that fall to the floor and put them in their loot bags to take home.
Click here for more information on how to play the pull pinata party game
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